Frequently Asked Questions

We accept major credit and debit cards and the secure payment methods available through Shopify Checkout. Depending on your location, additional payment options may also appear at checkout.

All available payment methods will be displayed before you complete your purchase.

Yes. Your payment information is processed through secure checkout technology.

ZANNI CLUB does not directly store your complete credit or debit card information. Payment processing is handled through secure payment systems.

Orders are typically processed within up to 4 business days before being shipped.

Delivery time depends on your destination, shipping carrier, customs processing, and other factors.

Estimated delivery dates are not guaranteed and occasional carrier delays may occur.

Free shipping may be available depending on your order value and the promotion currently offered by ZANNI CLUB.

If your order qualifies, the applicable shipping option will be shown at checkout.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after your order leaves our fulfillment process.

ZANNI CLUB accepts eligible returns within 30 days of delivery.

Items must be unworn, unused, in their original condition, with original tags and packaging.

Please review our Returns & Exchanges policy for complete information.

Yes. Eligible products may be exchanged within the applicable return period, subject to product and size availability.

Please contact our customer care team before sending your original item back.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos of the item and packaging.

Please do not return the item before receiving instructions from our team.

Please contact us as soon as possible after placing your order.

Orders may be cancelled within 24 hours of purchase, provided they have not already been fulfilled or shipped.

Contact team@zanniclub.com to request cancellation.

Occasionally, shipments can take longer than expected because of carrier volume, weather, customs, holidays, or other circumstances outside our control.

If your tracking information has not updated for an extended period, please contact our support team.

Customers in the European Union may have additional statutory consumer rights for online purchases, including a 14-day cooling-off period for eligible purchases, subject to applicable law and legal exceptions.